Politique d’expédition

Brasslux Shipping & Returns Policy

1. Order Processing & Handling

  • In-stock orders are typically processed and dispatched within 1 business day, Monday through Friday.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom and made-to-order products may require additional production time. Estimated lead times will be provided on the applicable product page or at the time of order.
  •  If an order experiences a significant delay, we will contact you by email or phone.

2. Shipping Methods & Rates

Brasslux offers free shipping throughout the United States and Canada. Free shipping is also available on eligible international orders, depending on the destination and order value.

  • United States: Free standard shipping

  • Expedited and overnight delivery may be available upon request.

  • International shipping options and estimated delivery times are displayed at checkout based on the destination.

    Available carriers may include FedEx, DHL, USPS, or other appropriate carriers depending on the destination and service selected.

3. Estimated Delivery Times

  • USA: Typically 2 days after dispatch 
  • UK & Europe: 3–5 business days
  • Rest of the World: 4–6 business days

Note: Shipping times may vary due to customs processing delays, which are beyond our control.

4. Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • Tracking numbers become active within 24 hours after dispatch.
  • You can track your order using the link provided in your confirmation email.

5. Shipping Issues & Lost Shipments

  • In the rare event that your shipment is lost or missing, please contact Brasslux immediately so we can assist in locating your order or arranging a replacement.
  • We are not responsible for delivery delays caused by incorrect shipping information provided by the customer.

6. Shipping Address Accuracy

  • Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
  • Brasslux is not liable for orders lost due to incorrect shipping details provided by the customer.

7. Returns & Refunds

  • We offer a 90-day return window from the date of delivery.
  • Items must be returned within this 90-day period, in their original condition, unused, and in the original packaging/box.
  • Once the returned item is received and inspected, a full refund will be issued.

8. Contact Us

If you have any questions regarding shipping, returns, or your order, please contact:

Brasslux Crafts LLC

5039 Commercial Cir, Ste F

Concord, CA 94520 United States 

  • Email: contact@brasslux.com 
  • Phone: 925-655-8842