Brasslux Terms of Service

Last Updated: April 26, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at brasslux.com (the “Site”) and all related services, products, and customer support services provided by Brasslux (“Brasslux,” “we,” “us,” or “our”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Eligibility

By using our Services, you represent that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian to use the Services.

2. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Services for unlawful or fraudulent purposes

• Attempt to interfere with the functionality or security of the Site

• Copy, reproduce, distribute, or exploit any content without written permission

• Upload harmful software or malicious code

3. Product Information

We strive to provide accurate product descriptions, pricing, dimensions, and images. However, we do not guarantee that all information is error-free, complete, or current.

Because many products are handcrafted, slight variations in finish, tone, texture, or appearance may occur.

We reserve the right to:

• Correct errors or inaccuracies

• Update product information without notice

• Modify or discontinue products at any time

4. Orders & Payments

By placing an order, you agree that:

• The information provided is accurate and complete

• You are authorized to use the payment method provided

We reserve the right to refuse or cancel orders at our discretion, including in cases involving suspected fraud, pricing errors, or product availability limitations.

Payment must be completed before orders are processed or shipped.

5. Shipping & Delivery

Shipping and delivery estimates are provided for convenience only and are not guaranteed.

Brasslux is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events beyond our control.

Risk of loss transfers to the customer upon delivery of the shipment to the carrier.

6. Returns & Refunds

Returns and refunds are subject to our Return Policy.

Returned items must generally:

• Be returned within the applicable return period

• Be unused and in original condition

• Include proof of purchase

Custom-made or personalized items may not be eligible for return unless required by law.

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, product designs, and branding, is owned by or licensed to Brasslux and protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content without prior written consent.

8. Third-Party Services

We may use third-party providers including payment processors, shipping companies, analytics providers, and e-commerce platforms such as Shopify.

We are not responsible for third-party services, websites, or policies.

9. Customer Support SMS Communications

Brasslux may communicate with customers by SMS solely for customer support and service-related purposes.

SMS communications may include:

• Responses to customer inquiries

• Order assistance

• Shipping-related support

• Product support and troubleshooting

• Service-related updates requested by the customer

Customers initiate these communications by contacting our support phone number or requesting assistance.

We do not send promotional or marketing text messages through SMS.

Mobile phone numbers and SMS conversation data are not sold, rented, shared, or disclosed to third parties or affiliates for marketing purposes.

Customers may stop SMS communications at any time by replying STOP or requesting communication through another channel such as email.

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and products are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, Brasslux shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our Services or products.

Our total liability for any claim shall not exceed the amount paid for the applicable product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Brasslux, its affiliates, employees, and partners from claims, damages, liabilities, or expenses resulting from your violation of these Terms or misuse of the Services.

14. Changes to These Terms

We may update these Terms periodically. Updated versions will be posted on this page with a revised “Last Updated” date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California, United States, without regard to conflict of law principles.

16. Contact Information

If you have questions regarding these Terms, please contact us:

Brasslux
Website: brasslux.com
Email: contact@brasslux.com