Privacy Policy

Last Updated: April 26, 2026

This Privacy Policy describes how Brasslux (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit brasslux.com (the “Site”), purchase products from us, contact us, or otherwise use our services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our Services:

Information You Provide Directly

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Order and transaction details

• Customer support communications

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address

• Browser and device information

• Website usage activity

• Cookies and analytics data

Information from Third Parties

We may receive information from third-party providers such as:

• Payment processors

• Shipping carriers

• Analytics providers

• E-commerce platforms such as Shopify

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Provide customer support

• Respond to inquiries

• Send transactional communications related to purchases or support requests

• Improve our website and services

• Prevent fraud and maintain security

• Comply with legal obligations

3. SMS Communications & Mobile Privacy

Brasslux uses SMS communications solely for customer support and service-related conversations initiated by customers.

Customers may contact our business directly by phone or SMS regarding:

• Order assistance

• Shipping updates

• Product questions

• Customer support requests

• Troubleshooting assistance

We do not send promotional or marketing text messages and do not operate SMS marketing campaigns.

Mobile phone numbers and SMS conversation data are not sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS information may only be shared with service providers necessary to facilitate customer support communications and only to the extent required to provide those services.

Customers may stop SMS communications at any time by replying STOP or requesting that communication continue through another method such as email.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate and improve the Site

• Analyze website traffic

• Remember preferences and settings

You may disable cookies through your browser settings, though some features of the Site may not function properly.

5. Sharing of Information

We may share personal information with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping providers

• Website hosting providers

• Customer support providers

• Analytics services

We do not sell personal information to third parties.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide our Services

• Complete transactions

• Resolve disputes

• Comply with legal obligations

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of electronic transmission or storage is completely secure.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your information

• Correct inaccurate information

• Request deletion of your information

• Object to certain data uses

To exercise these rights, please contact us directly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

12. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Brasslux
Website: brasslux.com
Email: contact@brasslux.com