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Brasslux Refund Policy

At Brasslux, we strive to ensure customer satisfaction. If you are unsatisfied with your purchase, we’re here to help.

Eligibility for Refund:

  • You may request a refund within 90 calendar days from the date of purchase.
  • The item must be unused, in its original condition, and undamaged to qualify for a refund.

Refund Process:

  1. Return & Inspection – Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  2. Refund Approval – If approved, we will process your refund to the original payment method used during the purchase.
  3. Processing Time – Refunds for credit card payments may take 5 to 10 business days to reflect on your statement.

Non-Refundable Cases:

  • If the item is damaged, used, or not in its original condition upon return.
  • If the refund request is initiated after 90 calendar days from the purchase date.

Need Assistance?

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If you have questions about a return or refund, please contact Brasslux Customer Care:

Brasslux Crafts LLC
5039 Commercial Cir, Ste F
Concord, CA 94520
United States

Email: contact@brasslux.com
Phone: 925-655-8842